Information We Collect

When you interact with our courtroom techniques education platform, we gather information that helps us provide better learning experiences. This includes details you share directly with us and information collected automatically through your use of our services.

• Contact information including name, email, phone number, and mailing address
• Educational and professional background details
• Course progress, quiz results, and assignment submissions
• Communication preferences and feedback
• Payment information processed through secure third-party processors
• Technical data such as IP address, browser type, and device information
• Usage patterns including time spent on materials and learning pathways

How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience. We don't use your data for unrelated marketing or share it with third parties for their promotional purposes.

We process your personal information to deliver course content, track your progress, and provide personalized feedback on your courtroom technique development. This helps us understand which teaching methods work best and where students might need additional support.

• Delivering course materials and tracking your learning progress
• Providing personalized feedback and recommendations
• Communicating about course updates, schedules, and important announcements
• Processing enrollments and managing your account
• Improving our educational content based on student performance data
• Ensuring platform security and preventing unauthorized access
• Complying with legal obligations under Canadian privacy laws

Data Storage and Security

We store your information on secure servers located in Canada, ensuring compliance with Canadian privacy regulations. Our security measures include encryption, regular backups, and restricted access protocols.

Access to your personal information is limited to authorized staff members who need it to provide educational services. We conduct regular security audits and maintain detailed logs of data access for accountability purposes.

Your learning data is retained for the duration of your enrollment plus five years afterward to support transcript requests and continued learning pathways. Financial transaction records are kept for seven years to comply with Canadian accounting standards.

Your Rights Under Canadian Privacy Law

As a Canadian resident, you have specific rights regarding your personal information under PIPEDA and provincial privacy legislation. You can exercise these rights by contacting us directly.

• Request access to all personal information we hold about you
• Ask for corrections to inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for certain uses of your information
• Receive a copy of your data in a portable format
• File a complaint with the Privacy Commissioner of Canada
• Request details about how we collect, use, and disclose your information

To exercise any of these rights, send a written request to our privacy contact. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our educational content. Most cookies we use are essential for the platform to function properly.

We use session cookies to maintain your login status and remember your progress through course materials. Analytics cookies help us understand which content is most effective and where students encounter difficulties.

Third-Party Services

We work with carefully selected third-party providers to deliver our educational services. These include payment processors, email communication tools, and video hosting platforms for our course content.

All third-party providers are bound by strict data protection agreements and are required to handle your information in accordance with Canadian privacy standards. We regularly review these relationships to ensure continued compliance.

• Payment processing services for secure transaction handling
• Email service providers for course communications
• Video hosting platforms for educational content delivery
• Analytics tools to improve our educational offerings
• Cloud storage providers with Canadian data residency

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students via email and post the updated policy on our website.

Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.